OneStationProjects

Privacy Policy

This policy explains how OneStation Projects collects, uses, discloses and safeguards personal information in connection with our website, outdoor-project enquiries and provider-introduction service. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to us.

1. Information we collect

We may collect your name, phone number, email address, project address or suburb, project requirements, budget or timing information, photographs, plans, measurements and other information you provide. We may also collect communications, website/device information, IP address, browser information, pages visited, cookie identifiers and marketing preferences.

2. How we collect information

We generally collect information directly from you when you submit an enquiry, request a quotation, call, email, message us, upload project material, use our website or interact with our advertising. We may also receive information from an independent provider or technology platform where relevant to your enquiry.

3. How we use information

We may use personal information to understand and respond to your enquiry; assess your project; identify and introduce potentially suitable independent providers; facilitate quotations, site visits and communications; provide customer support; manage provider relationships; improve our website and services; conduct analytics, security and quality assurance; communicate relevant updates or marketing where permitted; and meet legal obligations.

4. Sharing with independent providers

OneStation Projects is a project introduction and facilitation service. When you submit an enquiry, you authorise us to share information reasonably relevant to that enquiry with one or more potentially suitable independent tradespeople, contractors, builders or other service providers so they can assess the project, contact you, arrange an inspection and/or provide a quotation.

Information shared may include your contact details, project location, project description, photographs, plans and other relevant information. Independent providers operate their own businesses and may handle information under their own privacy practices and legal obligations.

5. Other disclosures

We may disclose information to website, hosting, CRM, cloud, email, telephone, messaging, analytics, advertising and payment technology providers; professional advisers; insurers; authorities where required or authorised by law; and parties involved in a genuine business restructure, investment, sale or acquisition. We do not sell personal information as a standalone product to unrelated third parties.

6. Overseas processing

Some technology and cloud providers may store or process information outside Australia. Where applicable, we take reasonable steps in relation to overseas handling as required by Australian privacy law, but cannot guarantee that information is stored only in Australia.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet or electronic storage system is completely secure. We retain information for as long as reasonably required for enquiries, business records, customer support, dispute management and legal obligations, then securely destroy or de-identify it where appropriate.

8. Photos, plans and project materials

If you provide photographs, drawings, plans or other project materials, you confirm you are authorised to provide them. We may share them with relevant providers to assess or quote the project. We will not intentionally use identifiable photographs of your property for public marketing without appropriate permission.

9. Calls and communications

We may retain records of calls, emails, SMS, website enquiries and other communications for administration, quality assurance, training, security and dispute management. Calls may be recorded where legally permitted; where notice or consent is required, we will take reasonable steps to provide it.

10. Marketing, cookies and analytics

Where permitted by law, we may send relevant marketing by email, SMS, telephone or digital advertising. You can opt out of direct marketing at any time. Our website may use cookies, pixels and analytics/advertising tools to operate the site, understand usage and measure marketing. Browser settings can be used to manage cookies.

11. Access, correction and complaints

Subject to applicable law, you may request access to or correction of personal information we hold about you. You may also contact us with a privacy complaint. We may need to verify your identity before acting on a request. Where applicable, you may also complain to the Office of the Australian Information Commissioner.

12. Third-party services

We are not responsible for the privacy practices of independently operated provider websites, payment services or other third-party services. Review their privacy information before providing information directly to them.

13. Changes and contact

We may update this Privacy Policy as our business, technology or legal obligations change. The latest version will be published here. Privacy enquiries can be directed to OneStation Projects using the contact details published on this website.

Effective date: 15 September 2026.

How we use information

Information submitted through this website may be used to respond to your enquiry, contact you about your project, understand your requirements, arrange project discussions or site visits, and coordinate relevant next steps with suitable independent service providers.

Sharing information with service providers

Where reasonably necessary to progress your enquiry, relevant project and contact information may be shared with an independent service provider being considered for your project. We aim to limit this sharing to information reasonably required to assess, quote for, coordinate or respond to the enquiry.

Information security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be retained for as long as reasonably required for enquiry management, business administration, legal or record-keeping purposes, after which it may be deleted or de-identified where appropriate.

Your choices

You may choose not to provide optional information. However, some information may be necessary for us or an independent provider to properly understand and respond to your project enquiry. Where applicable, you may also request access to or correction of personal information held about you.

Third-party services

This website may use third-party hosting, form-processing, analytics, communications or other technology services. Those providers may process information on our behalf subject to their applicable privacy and security arrangements.

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